Your store, run daily, by people who know it

StaffCloud handles theme configuration, settings and content — the work of making an existing theme present your range properly. Our team works within what your theme already supports.

Custom theme development, bespoke Liquid and app building are engineering jobs that belong with a development partner. We name that boundary before starting rather than learning on your store, so you are not paying us to find our limits.

No. StaffCloud works under staff accounts that you create through Shopify's own user management, with only the permissions the work requires.

We do not ask for shared logins, and access is scoped rather than blanket. You can see who has access, change it, or remove it at any point without interrupting the work in progress.

Only for what is technically possible, not for whether StaffCloud can help. Plus adds Scripts, Flow and multi-store handling, which widens the options available.

The daily operational work — catalogue, inventory, content, campaigns — is the same shape on either plan. We will tell you if something you want genuinely requires Plus rather than using it as a reason to upsell.

Yes, and it is a common arrangement — an agency on paid media or design, StaffCloud on day-to-day operations.

What matters is naming the overlaps explicitly at the start, so neither side is quietly assuming the other has something covered. Half an hour agreeing the split at the beginning saves a great deal of confusion later.

Then an audit is the useful first step, and a more honest one than a proposal written without looking. StaffCloud assesses what is actually there before quoting.

Cleanup and steady-state operation are different sizes of job, and scoping them as one thing is how an engagement fails in month two. You get them priced separately so you can see what each is costing.

Not as part of these services. Customer support is a separate line under our BPO offering, because it staffs differently and needs its own shift coverage.

If you want both, they are scoped together but run as distinct functions with different people. That keeps your store operations from being interrupted every time the support queue spikes.

There is no minimum worth quoting, but there is a point below which hiring a part-time person of your own is simply better value than an outsourced team.

If we think you are at that point, StaffCloud will tell you. Turning down work that does not suit you costs us one engagement; taking it costs you a year of paying for something that never fitted.